*Contract to Perm* - Intermediate Process Analyst with ServiceNow Service Mapping Experience to support one of our major banking clients /

Location: Toronto - Hybrid (2 days a week on site) or Remote if outside GTA

Duration: 6 Months (Must Convert to Perm)

Hours: 37.5 Hours Per Week

Salary: 80-k

Purpose: We are seeking a skilled and detail-oriented Process Analyst with expertise in ServiceNow Service Mapping to join our IT team. This role is pivotal in analyzing, optimizing, and mapping IT processes to support effective configuration management, operational resilience, and service transparency. The ideal candidate will possess hands-on experience with ServiceNow’s Discovery and Service Mapping modules, and a strong understanding of ITIL practices.

Accountabilities

• Analyze and document existing business processes, workflows, and data flows within the IT environment.

• Configure and maintain ServiceNow Servi...