Contract Support / Planner - North Lanarkshire - Salary up to £28,000

CBW are looking for an experienced planner working within facilities management to join a leading FM business based in the North Lanarkshire region of Glasgow. This role is responsible for organising engineering workloads, managing customer communications, and ensuring smooth daily operations. The position requires strong coordination skills, accurate reporting, and a proactive approach to maintaining service standards and customer satisfaction.

Key Responsibilities:

• Coordinate engineer schedules, balancing planned, reactive, and quoted works to meet operational targets.
  
  
• Manage workflow from job creation to completion, ensuring accurate documentation and timely communication with customers and internal teams.
  
  
• Handle customer queries, escalations, emails, and phone calls, providing updates and resolving issues where possib...