Location: Raffles Place
Working Hours: 9am to 6pm (Mondays to Fridays)
Department: GCB - EMB Customer Service Unit
Salary: up to $4000 per month
The job:
You will be stationed at the Singapore head office, handling customers virtually either via voice or video call.
Responsible for servicing corporate customers on account servicing and handling of trade and credit related products enquiries for small businesses. While servicing customers, you are also required to review customer accounts and transactions according to the organization's procedures, and within regulatoryand compliance guidelines.
You will need to work independently and take ownership of issues, handle customers' queries professionally and efficiently with the ability to retain huge amount of product and service knowledge.
You are expected to be customer centric, be able to identify areas for process improvements, and work closely with internal stakeholders to enhance operational efficiency and cus...