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Contract Customer Care Consultant (call-centre)

🏢
Zurich Insurance Company
📍 Hong Kong, Hong Kong
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Location Hong Kong
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Posted June 24, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Job Accountabilities


  • Provide professional customer services to the General Insurance enquiries from various channels, e.g. Live Chat, Call, Email, Whatsapp, Counter, etc.

  • Maintain our customer services in good quality to achieve customer satisfaction

  • Support ad-hoc projects and administrative tasks as assigned

    • Job Qualifications

  • Customer-facing / hotline experience in insurance / financial service industry is preferable

  • IIQE qualification is an advantage

  • Proficient in Cantonese and English is required; Mandarin is a plus

  • Patient with customer-oriented mindset 

  • Good communication and interpersonal skills

  • We will initially offer employment with 12-month contract; contract renewal will be subject to employee's performance and business needs

    • Why Zurich


    At Zurich, we like to think outside the box and challenge the status quo. We take an opt...

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    📍 Location Details

    🌆
    City
    Hong Kong
    🗺️
    Country
    Hong Kong
    🚗
    Commute
    Local Area

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