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What

Where

Working Hours: 5-days' work week schedule (Mon to Fri, 9am to 6pm)

About the Job

You will be supporting the Claim Team (Shield, Life, Critical Illness, Disability, Personal Accident, General Insurance) to resolve policyholders’ and distribution representatives’ issues relating to claims matters and effectively promote good customer service experience.

Job duties

· Ensure claim enquiries and requests received through emails are responded within the expected turnaround time;

· Where required, ensure calls to policyholders and distribution representatives relating to claim decisions are promptly rendered.

· Assists call out to distribution representatives and/or policyholders, to provide basis of decision, for concluded c...