Enhance your skills in digital publishing as a Content QA Intern with Rakuten Kobo. This role focuses on troubleshooting eBooks, audiobooks, and maintaining essential documentation in a hybrid work environment.
As a Business Operations Intern in Content QA at Rakuten Kobo, you will join a dynamic team supporting the ebook and audiobook sectors. This internship offers hands-on experience in investigating content-related issues while collaborating with internal teams and publishers. You will triage support tickets, analyze emerging patterns, and contribute to improving processes, making a significant impact on customer satisfaction.
Key Responsibilities:
• Provide front-line support for ebook and audiobook issues
• Identify HTML and CSS problems in epub files
• Triage incoming support tickets promptly
• Analyze recurring issues and suggest improvements
• Maintain process documentation related to content quality
Requirements:
• Post-secondary education in digita...