Teleperformance is now TP! Join our team of passionate Customer experts delivering world‑class customer care, technical support, and digital solutions for leading global brands.

Responsibilities

• Serve as the first point of contact for clients via live chat, email, and ticketing systems, ensuring quick response and resolution times.
• Troubleshoot and guide clients through Pixel setup, Events API integration, and SDK implementation for accurate conversion tracking.
• Analyze API request/response logs and debug server‑side events to ensure seamless data flow and campaign attribution.
• Write and execute SQL queries to extract campaign performance data, diagnose tracking discrepancies, and build troubleshooting reports.
• Work with backend engineering teams to identify root causes of API or integration failures, providing detailed logs and error analyses.
• Support server‑to‑server (S2S) event‑tracking integrati...