The role:

Leaving a legacy starts on day one. We believe that we only get one chance to make a great first impression with our new employees and that every interaction is an opportunity to make the world around us better. Our Team Leaders should always look the part, act the part, and treat their physical environment as a reflection of their legacy and ours.

The detail:

• Management Ensure the team meets their core KPI Sales service targets.


• Target setting, call-flow management and interval control, drive and encourage individuals and the whole team, through call and utilisation times using measurement, targets, reward and recognition, feedback and communication.


• Responsible for the day to day management of your team, including the monitoring of shift patterns, time-keeping, absence, and overtime

Coaching and Developing

• Coach, mentor and develop the team.


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