Great Eastern is seeking an Assistant Manager for Contact Centre Quality & Resolution in Kuala Lumpur. This role involves conducting quality monitoring for various units, facilitating staff coaching, and managing escalations for the Contact Management team. Candidates should possess at least four years of experience in the Life Insurance sector, preferably with a focus on Customer Service or Call Centre operations. Strong problem-solving and decision-making skills are essential. The position offers the opportunity to enhance quality monitoring guidelines.
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