Qualifications

• Grade 12 with a Bachelor's in Business Management
• 7 years' experience managing a contact / call centre
• Experience in the Travel and or Tourism industry advantageous
• Experience in managing and working with budgets.
• Experience in starting up new call centers (International Campaigns)
• Ability to manage multiple call centre campaigns (all International)
• Strong staff management and training
• Target driven.
• Strong report writing
• Resource planning - recruitment, monitor productivity and efficiency.