Contact Centre Manager (Customer Care)
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Key Roles
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africaβs biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And thatβs just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and letβs reach for the stars.
We have amazing opportunities for a Contact Centre Manager (Customer Care) to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?
This role will be responsible for the strategic leadership of the Customer Care team, ensuring operational excellence, high service standards and alignment with business goals. Focus is placed on process optimization, workforce management, regulatory compliance and continuous improvemen...