**Contact Center Supervisor (Safe-Act)**

Location: Must be able to report into our Williamsville, NY office. Hybrid schedule is 4 days in office and 1 day from home.

Hours: Full-time. Must be flexible M-F 6am to 9pm and Sat/Sun 9am to 5pm

**Overview:**

This position is the first level of management within the Contact Center. Directs the daily workflow of an assigned unit of between 10-15 employees (or with slightly fewer employees but covering diverse disciplines and/or complex functions) and exercises supervisory authority over staff responsible for executing a specific component of the work of the unit.

**Primary Responsibilities:**

+ Supervise and coordinate daily workflow to meet the objectives of the assigned department. Serve as subject matter expert on procedures, policy and operations to represent work group on Department and Bank-wide projects as needed.
+ Resolve complex problems arising out of customer account managem...