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Peckham Inc. - Contact Center Supervisor

POSITION SUMMARY

The Contact Center Supervisor provides leadership and direction to a team of Contact Center Customer Service Representatives. The responsibilities include coaching, monitoring, training, record keeping, performance appraisals, and other supervisory departmental duties. This position will require flexibility in scheduling with shifts assigned based on business need.


MAIN DUTIES AND RESPONSIBILITIES

+ Provide departmental leadership in the Contact Center

+ Coach, monitor, and train team members to assure productiv...