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Contact Center Supervisor

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Leader Communications Inc.
πŸ“ Alexandria, United States
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Location Alexandria
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Posted June 17, 2026
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Commute Local Area
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Job Description

Full Time
Alexandria, VA, Alexandria, VA, US
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Position Summary


The Contact Center Supervisor is responsible for overall project management of complex, multi-task contact center operations supporting high-volume inquiries from the general public across multiple communication channels. The UCC Supervisor ensures service quality, workforce management, operational efficiency, SLA compliance, and continuous service improvement within a structured federal IT environment. UCC Supervisor to oversee public-facing contact center operations supporting the USPTO Office of the Chief Information Officer (OCIO) Service Desk Operations Division (SDOD).
Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance.


Duties & Responsibilities


+ Responsible for overall projec...

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πŸ“ Location Details

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City
Alexandria
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Country
United States
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Commute
Local Area

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