Contact Center SME

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

**Job Description -**

**Responsibilities**
• Lead end-to-end contact center solution design using Amazon Connect from strategy through implementation
• Partner with business stakeholders to define CX vision, roadmap, and operating model aligned with AWS-native capabilities
• Translate business requirements into scalable, cloud-native architectures leveraging Amazon Connect and AWS services
• Act as SME for Amazon Connect (primary) and Genesys Cloud/Engage or NICE (secondary) platforms
• Design omnichannel solutions covering voic...