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Contact Center Rep III, Direct Investing - Mandarin & Cantonese

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The Toronto-Dominion Bank (Canada)
📍 Markham, Canada
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Location Markham
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Posted June 24, 2026
🚗
Commute Local Area
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Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Description

:

KEY ACCOUNTABILITIES

CUSTOMER

  • Create an exceptional customer experience with every client interaction and contribute to the ongoing improvement of the overall customer experience by ensuring advice, service, and inquiries and/or issues are managed promptly and effectively under all conditions
  • Identify customer needs and determine solutions to customer problems
  • Use ability to discover and advise on meeting/exceeding customer needs by asking curious questions
  • Offer comprehensive product knowledge and/or guidance as it relates to their respective business area
  • Ensure customer/partner problems are handled appropriately the first time, escalating issues when necessary
  • May identify cross-sell opportunities and/or refer customers/partners to internal Bank partners
  • Expected to meet the needs of customers/partners by offering advice/guidance based on their total financial situation an...

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    📍 Location Details

    🌆
    City
    Markham
    🗺️
    Country
    Canada
    🚗
    Commute
    Local Area

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