Role Overview

The Contact Center Operator is responsible for delivering exceptional customer service by managing inbound calls from business-to-business clients covering all of our PCOEU products. This includes processing repair orders, addressing inquiries and questions, resolving complaints, troubleshooting issues, and providing accurate information. The role emphasizes maintaining the highest standards of service quality, ensuring that the Contact Center consistently delivers professional, efficient, and timely support to meet or exceed customer expectations. A requirement for this role is fluency in German speaking and writing, as a significant part of the role involves interaction with our German customers.

Responsibilities

• Handle customer enquiries and complaints within a timely and professional manner.
• Provide information and troubleshooting problems.
• Arrange collections with various courier systems.
• Provide ...