Contact Center Operations Supervisor – Dicetek LLC – Dubai, UAE Position Overview

This role oversees daily operational activities of the unified government contact center, ensuring prompt responses, efficient service delivery, and strong coordination with government entities.

The position supports policy implementation, provider performance management, and continuous improvement of service standards.

Job Details

Country: UAE
City: Dubai
Industry: Government Administration
Function: Call Center
Salary: 14,000–20,000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full‑time

Key Responsibilities

• Manage daily operations of the unified contact center and coordinate with government entities for timely responses to customer requests.
• Monitor implementation of policies, procedures, and operational processes.
• Ensure availability of required resources, tools, and systems ...