Take charge as Contact Center Manager at MCI, a leader in tech-enabled business services. Ensure operational success and client engagement in a thriving BPO environment.
Your role as Contact Center Manager will involve overseeing the daily functions of our call center. You’ll mentor supervisors and team leaders while collaborating with clients to align service delivery with their business goals. Analyzing operational data will be key to enhancing both efficiency and client satisfaction.
Key Responsibilities:
• Oversee daily operations and team management
• Lead mentoring efforts to enhance team performance
• Collaborate with clients for alignment with service objectives
• Analyze data to boost customer satisfaction
• Ensure compliance with policies and standards
Requirements:
• Bachelor’s degree preferred in relevant field
• 3+ years in a leadership role within a contact center
• Proven ability to manage and influence teams
• Understanding of contact...