Elevate customer service with Intact as a Contact Center IT Technical Advisor Specialist. Manage and optimize technologies critical to seamless customer operations in a hybrid workspace.
In this multifaceted role, you will be pivotal in configuring and managing contact center systems. This includes providing technical support, monitoring performance, and training agents on best practices. Your expertise will ensure optimal tool usage and integration with company-wide systems, enhancing the overall customer experience.
Key Responsibilities:
• Configure and manage contact center systems and technologies
• Provide swift technical support to contact center users
• Monitor system performance to preemptively address issues
• Collaborate for seamless system integration across platforms
• Generate reports to analyze contact center performance
Requirements:
• Degree in Computer Science or Telecommunications
• 3+ years in managing CCaaS and telephony systems
• Ex...