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Contact Center Engineer (AI & Gen AI)
Macpower Digital Assets Edge Private Limited
📍
Phoenix, Arizona, United States
Location
Phoenix, Arizona
Posted
May 08, 2026
Commute
Local Area
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Job Description
Job Title: Genesys & Cisco Contact Center Architect CCaaS Migration & AI Integration
Experience: 7+ years
Key Responsibilities:
Experience: 7+ years
Key Responsibilities:
- Act as the expert for Genesys (InfoMart, UCS, GAAP, SpeechMiner, WFM, Routing) and Five9
- Lead Cisco Contact Center (7+ years exp.) projects and migrations to CCaaS
- Define data migration strategy for moving historical/real-time data to cloud
- Map Genesys data models (InfoMart, SpeechMiner) to cloud equivalents
- Ensure reporting continuity and compliance during migration
- Recommend data architectures to minimize impact on downstream systems
- Identify ...