Client Services Manager
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MCI is a leading tech-enabled business services company with a global footprint across various industries, delivering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) solutions.
We are seeking a client-focused, relationship-driven manager to serve as the primary liaison between our BPO contact center and clients. The role involves managing client expectations, ensuring service delivery, and driving account growth.
Key Responsibilities
Serve as main point of contact for assigned client accounts.
Ensure service delivery aligns with client expectations, SLAs, and KPIs.
Conduct regular business reviews and performance presentations with clients.
Collaborate with operations, QA, and training teams to resolve issues and implement improvements....