We are looking for a talented Contact Center Analyst to join our team specializing in Customer Service for our EU Aftermarket Meritor Customer Department in Redditch, United Kingdom.

Responsibilities

• Performance visibility: Turn complex end-to-end order management and contact center data into clear insights that improve daily Customer Service and warehouse shipment performance
• Operational decision support: Provide timely and accurate performance analysis to Supervisors and Managers, enabling faster issue resolution and better day‑to‑day decision making
• Trend and risk identification: Proactively identify performance trends, risks and root causes across Customer Support and order management processes, and recommend practical solutions
• Reporting excellence: Define, build and roll out a robust reporting suite that standardizes department performance metrics and supports data‑driven accountability
• Customer experience impr...