Step into the future with Talencore as a Business Systems Analyst on a transformative AI modernization project for a Canadian bank's contact center. This role, based remotely, focuses on documentation and integration for CCaaS platforms.
As a full-time member of our team, you will utilize your 3-5 years of business analysis expertise to gather functional requirements, document technical specifications, and analyze customer journeys. Your efforts will directly contribute to enhancing system processes and operational efficiencies. You'll liaise with stakeholders ensuring clarity and precision in requirements documentation while identifying key areas for improvement.
Key Responsibilities:
• Document business requirements and technical specifications
• Analyze contact center workflows and data flows
• Create integration documentation across various systems
• Support stakeholder workshops and requirement reviews
• Identify risks and process gaps for improvement
Requi...