The Opportunity

The Contact Center AI Platform Technical Lead is a hands‑on technical leader responsible for designing and delivering comprehensive solutions for various contact centers AI platforms at Definity.

This role will lead the solution delivery of CCaaS platform, Google AI applications that complement contact center operations, and other supporting contact center platforms such as workforce management and quality monitoring platforms. As a senior technical expert, you will provide hands‑on guidance to the development team, set solution standards, and ensure that platform capabilities align with both business and technology strategies. In addition, the role will allow you to drive innovation by conducting proof of concepts (POCs) on new technologies.

What to Expect

• Design and implement voice, chat and other digital contact center solutions.
• Design and implement generative AI solutions that bring automation and efficienci...