Job Title:
Assistant/Manager Employment Type:
Contract
Job Description: As the Assistant/Manager, you will be responsible to assist the Head of Department (HOD) to manage the operations of the Consumer Relations Department consisting of a team of Consumer Relations Executive.
The Assistant manager will also be tasked to handle departmental projects, dispute management, and you will also be responsible for reviewing complex cases, monitor performance of team members and provide recommendations to the HOD for the purpose of improving processes, procedures and improving consumer experience. You are also expected to analyse consumer complaint trends, provide an early sound-out of potential egregious retailers and review of contractual documents.
This role requires strong leadership, dispute resolution expertise, and the ability to oversee case management, ensuring timely and effective resolution of cases while upholding CASE's mission to champion consumer interests.
Core ...