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Consumer Experience Specialist

🏢
GOAT Group
📍 Shanghai, China
📍
Location Shanghai
📅
Posted May 27, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

  • Resolve customer support issues with the utmost patience and by adhering to company policies
  • Provide real-time customer support with a positive attitude through email in Zendesk system
  • Troubleshoot and escalate technical issues related to our mobile apps and website to team lead
  • Work closely with other support team, including but not limited to Operations team, Engineering team, etc
  • Be flexible to carry out other assignments as they come up 

    • We are looking for:

  • Excellent written skills in English, able to interact with customers in a clear and concise manner but also pay attention to details 
  • A good of understanding of consumer experience, has the ability to communicate ways to support our customers globally and improve the overall customer experience
  • A highly organized candidate with the ability to prioritize work and manage time effectively; can thrive in a fast-paced, independent, multifaceted environment

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    📍 Location Details

    🌆
    City
    Shanghai
    🗺️
    Country
    China
    🚗
    Commute
    Local Area

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