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Consumer Experience Representative

🏢
La-Z-Boy Incorporated
📍 Monroe, United States
📍
Location Monroe
📅
Posted June 07, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Description

:

KEY RESPONSIBILITIES:

  • Provide professional and courteous support to customers through phone calls and email with ability to provide information confidently and accurately (including but not limited to):
  • Requests for product information and part/fabric availability
  • Requests for service with ability to determine appropriateness for virtual visit verses in-home service.
  • Track and provide status of past due and/or shipped part orders.
  • Possess a deep understanding and ability to discuss various warranties for the full La-Z-Boy product line.
  • Review and process resolve tech reports with the ability to recognize if additional attention or follow up is required, escalating as necessary.
  • Defuse customer situations, works closely with co-workers and supervisors to resolve customer issues.
  • Make decisions on appropriateness of discounting or waiving service fees.
  • Maintain accurate and ...

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    📍 Location Details

    🌆
    City
    Monroe
    🗺️
    Country
    United States
    🚗
    Commute
    Local Area

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