Location: Mexico City

Team: Corporate Functions

Employment Type: Intern

Job Code: A

Conduct a comprehensive, business-side operational review of our BNPL process. In this high‑impact role, you will:

• End‑to‑End Customer Journey Audit: Conduct a structured review of the full BNPL customer lifecycle, from onboarding and purchase to repayment, collections, and support interactions.
• Product Friction Analysis: Identify and document pain points in the product experience, including payment UX, reminders, notifications, and self‑service flows.
• Collections & Customer Support Process Review: Analyze agent scripts, escalation paths, call quality, and BPO/CS operating procedures to identify gaps and areas for improvement.
• Cross‑functional Improvement Mapping: Synthesize findings into a detailed and ...