π Local Job Near You
Consumer Care Representative - Contractor
Align Technology
π
San Jose, United States
Location
San Jose
Posted
June 07, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Description
This position is ideal for experienced customer service professionals to join the Consumer Care team as a Consumer Care Representative, delivering exceptional support to consumers, patients, and doctors. Partnering with internal and external teams, youβll provide clear communication, issue resolution, and brand advocacy to enhance the consumer experience. This role is critical in ensuring consumer satisfaction and strengthening brand reputation.
Β
This is an on-site role based out of the Raleigh, NC, or San Jose, CA, office.Β
Β
This is an on-site role based out of the Raleigh, NC, or San Jose, CA, office.Β
Role expectations
- Support, document, track, and resolve complaints and inquiries from consumers.Β
- Represent the company as a primary contact for consumer concerns.Β
- Exercise exceptional judgment and utilize empowered decision-making to resolve issues for consumers and doctors.Β
- Troubleshoot end-to-end and collaborate with internal and external contacts for resolution.Β <...