About the Role

We are seeking an experienced Consumer Affairs Officer to implement, investigate, analyze and resolve consumer problems and complaints in a timely manner. The Consumer Affairs Officer is tasked to ensure implementation of the Bank's consumer affairs processes and guidelines.

Key Responsibilities

Management

• Ensure implementation of Consumer Affairs programs, policies and procedures.
• Provides insights into developing recommendations for corrective/improvement of the Bank's processes, guidelines and procedures relating to consumer affairs.
• Provide alternative modes of resolution, such as conciliation, mediation and arbitration to achieve settlement of the concern/complaint.

Operation - Consumer Affairs (Complaints Management, Inquiries and Customer Assistance)

• Receive, log and acknowledge consumer inquiries and complaints in a timely manner th...