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Consumer Advocacy Representative

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RELX
πŸ“ Manila, Philippines
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Location Manila
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Posted June 02, 2026
πŸš—
Commute Local Area
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Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Accountabilities:

  • First point of contact for consumers via telephone
  • Provide authentication during all consumer contacts to uphold security and privacy of PII and SPII.
  • Provide disclosures to consumers.
  • Assist consumers in filing disputes for all products.
  • Must be able to review and analyze reports and instruct the consumer on the best way to dispute a specific claim.
  • Research dispute requests to ensure disputes are accurate and warranted.
  • Educate consumers educating them on reports, claim information, reason codes, etc.
  • Researching multiple databases for consumer’s information.
  • Work with Dispute and Resolution teams to resolve consumer disputes.
  • Document records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the approved CRM (MBS, Salesforce).
  • Perform other duties as assigned.
  • Technical Skill:

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    πŸ“ Location Details

    πŸŒ†
    City
    Manila
    πŸ—ΊοΈ
    Country
    Philippines
    πŸš—
    Commute
    Local Area

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