Overview

Meet the Team Cisco Customer Experience (CX) is a team of extraordinary technical experts focused on delivering a premier customer experience. The Consulting Engineering function partners with some of the largest enterprises in the world to design, deploy, and optimize next‑generation networks built on Cisco SD‑Access, SD‑WAN, and Routing & Switching, turning customer outcomes into measurable business value.

Responsibilities

• Lead end‑to‑end strategy, deployment, and optimization of sophisticated multi‑domain solutions across SD‑Access, SD‑WAN, and Routing & Switching for strategic customers.
• Review and approve designs and deliverables, including guidance to customer hardware/software roadmaps and embedding resilience and security by design.
• Integrate AI, automation, and AIOps into delivery practices; manage the knowledge repository, playbooks, and reusable intellectual property.
• Act as the senior escalation point f...