Responsibilities

Works with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy/deployment/optimization of Cisco services and solutions.

Takes responsibility of task/project implementation for assigned customer engagements.

Handles provisioning of phones, sites, and creates and modifies dial‑plan.

Creates migration plan and migration activities coordinating with customers.

Captures and contributes to new implementation techniques and methodologies utilized in customer delivery and shares lessons learned with the broader team.

Creates and reviews project deliverables e.g. Design recommendations, High Level Design, Low Level Design, Implementation/Change Management Plans.

Builds and/or leverages test environments as required to resolve complex problems and compatibility issues.

Leverages software skills and tools to configure, deploy and/or troubleshoot Cisco ...