Consultant, IT service Operations

Employement Type: Fulltime
Job level- S2 Core
Location: Gurgaon/ Bangalore
Reporting To: Manager IT Operations (Service Operations & Application Support)

Why we need this role

We are seeking a IT Operations Specialist (Service Operations) to play a key role in supporting global service operations and application support across a large enterprise application estate operating in a 24x7x365 environment.
This is a hands-on senior analyst role focused on service delivery, ITIL process execution, service quality, and continuous improvement, ensuring services are delivered in a secure, compliant, and efficient manner.
The role will contribute to incident, problem, and change management, support automation and shift-left initiatives, and help drive operational excellence and service performance across both internal and vendor-delivered support teams.

What...