Duties/ Behaviors


+ • Install, configure, support, monitor, test, optimize, and troubleshoot problems pertaining to deployment, integration, and implementation of new hardware and software in moderate-to-complex client network environments with guidance, review, and QA from Consultant III's.

+ •Be a project team member working with a Consultant III implementing Collaboration solutions for enterprise sized customers.

+ • Provide Tier 2 support for network and Collaboration infrastructures.

+ •Demonstrate continued growth and independence when working with clients.

+ •Implement migration strategies, implementation plans, risk mitigation plans, test plans, and disaster recovery plans for Collaboration solutions.

+ •Support network standards, processes, and security at client sites.

+ •Maintain a professional demeanor when dealing with clients; work jointly through technicians or directly with the client.

+ •Assi...