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Job Description
Job Description
ROLE AND RESPONSIBILITIES:
β’ Handle day-to-day MACD (Moves, Adds, Changes, Deletions).
β’ Troubleshoot basic user-level telephony and connectivity issues.
β’ Monitor voice infrastructure health and generate reports.
β’ Maintain inventory of IP phones and licenses.
β’ Assist senior engineers in system patching and maintenance.
β’ Design and implement complex dial plans and call routing matrixes.
β’ Lead troubleshooting efforts for high-priority voice outages.
β’ Manage firmware upgrades, system patches, and backup schedules.
β’ Mentor junior engineers and document standard operating procedures.
β’ Interface with telecom carriers to resolve SIP trunk issues.
QUALIFICATIONS AND EDUCATION REQUIREMENTS:
β’ Bachelorβs degree.
β’ CCNP Collaboration (Cisco Certified Network Professional) required.
β’ ITIL v4 Foundation Certified
β’ Candidates who are confident of clearing extensive Backgroun...