Position Summary

The FTTH (Fiber-to-the-Home) Drop Scheduler is responsible for coordinating and scheduling residential and commercial fiber drop installations from the network access point to customer premises. This role ensures efficient scheduling of crews, permits, materials, and customer appointments while maintaining high levels of customer service and operational efficiency. The FTTH Drop Scheduler works closely with construction teams, contractors, utility locators, and customers to ensure projects are completed on time and within company standards.

Key Responsibilities

· Schedule FTTH drop installation appointments for residential and commercial customers.

· Coordinate daily and weekly work schedules for field technicians and subcontractors.

· Monitor installation progress and adjust schedules as needed due to weather, permitting delays, customer availability, or construction issues.

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