Manages and optimizes the Configuration Management Database (CMDB) to ensure data accuracy and support IT Service Management (ITSM) processes. Implements and refines Discovery and Service Mapping, ensures data integrity through audits and validation, and develops dashboards and reports to monitor CMDB health. Requires a strong understanding of ITSM capabilities, along with experience in CMDB data modeling, automation, and stakeholder collaboration, to provide technical leadership and training.

· Understands and applies principles, theories and concepts related to the profession and 's culture.

· Exercises judgment within defined procedures and practices to determine appropriate action.

· Impact is generally limited to specific assignments or projects.

· May respond to inquiries and/or provide assistance and/or guidance to lower-level...