**Your day to day**
• Warmly welcome guests and escort or guide them to Reception as appropriate.
• Assist with guest luggage handling, delivery, and secure storage.
• Organise and deliver special guest amenities, including welcome setups and personalised requests.
• Oversee driveway traffic and coordinate deliveries at the loading dock efficiently.
• Manage guest bookings for Concierge Services accurately and promptly.
• Ensure consistently high standards of customer service across Reception and Lobby areas.
• Record, manage, and resolve guest complaints in a professional and timely manner.
• Maintain comprehensive knowledge of hotel facilities and services, proactively identifying opportunities to enhance guest engagement and up-selling.
• Keep abreast of daily events, functions, and VIP/group arrivals, while providing personalised guidance and recommendations on local attractions and experiences to enhance the guest stay.
• Respond promptly and effectiv...