About US- At Cogent Infotech, we believe in creating opportunities that empower individuals and transform organizations. With over 21 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors. Titles: Computer Support Specialist Duration: Contract Location: Albany, NY (12226) Shift Timings: Mon-Fri 8am to 5:30pm Pay: USD 22/hr – USD 25/hr Position summary: Provides first-level Help Desk support for the Statewide Financial System by responding to user calls and emails, documenting issues, and resolving inquiries using system knowledge and knowledge base resources. Supports users with system navigation, access, and reporting, escalating issues as needed and coordinating with the Help Desk team to ensure effective coverage and service delivery. K...