Job Description:

SUMMARY:

The Computer Operator I will provide customer service and support services to satisfy the overall operational objectives and meeting the needs of the MaD Soldier Network Resource Center (SNRC). 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

·Ensures that SNRC is open or closed at the necessary and scheduled times of operation. 

·Ensures that SNRC equipment (i.e., printers, shredders, etc.) and the surrounding area are kept clean.

·Ensures that soldiers sign in and out properly when wanting to use any workstations in the computer lab.

·Tracks, monitors, and assigns computer stations to waiting personnel and soldiers wanting to use the SNRC.

·Assists users with basic logon issues. Guides users to the next level of support if problems are unable to be solved at a Computer Operator level 1.

·Answers basic questions asked by soldiers and personnel relating to...