Provide 2nd level helpdesk/onsite support to users and VIPs on Desktop / Notebook / Mobile / Peripherals / VC / AC, update software patches.

• Provide appropriate (i.e. on-site, off-site etc.) services for all IMAC and Desk side Break Fix support for end user devices and peripherals including delivery processing in accordance with Service Level by location.
• Provide and/or oversee, as appropriate, all installations, de- installations. Provide and/or oversee cascades, moves, additions, refurbishments and operational changes for all in-scope Equipment, Software, and related Services at designated Customer Sites.
• Coordinate, plan, and schedule IMACs in support of office changes, staff onboarding/offboarding, with all affected IT functions and/or 3rd party vendors to minimize any operational interruption or disturbance to Customer.
• Preparation and standby for Video Conference and mee...