Job Description

• System Monitoring & Maintenance: Regularly monitor the computer systems and networks to ensure optimal performance; troubleshoot and resolve hardware/software issues promptly.
• User Support: Provide technical assistance to staff and users, including setting up workstations, managing user accounts, and guiding them through system usage.
• Inventory Management & Updates: Maintain an inventory of all hardware and software resources, ensuring systems are up-to-date with necessary patches, updates, and backups.
• Technical Knowledge: Proficiency in computer hardware, software, operating systems (Windows, Mac, Linux), and troubleshooting techniques.
• Problem-Solving Skills: Ability to diagnose and resolve technical issues efficiently, with attention to detail and a customer-focused attitude.
• Communication Skills: Strong verbal and written communication skills to assist users effectively and document issues, res...