Take on a vital role with Finning as a Component Replacement Specialist in Edmonton. Manage component workflows and warranty processes while ensuring top-notch customer service.
In this full-time position, you will oversee major and minor component replacements, monitor compliance with service excellence standards, and communicate effectively with customers. You should possess strong mechanical aptitude and Caterpillar product knowledge to make impactful decisions. Collaborating with service teams and utilizing your organizational skills will be essential for success.
Key Responsibilities:
• Manage component replacement workflows and transactions
• Communicate repairoptions and timelines to customers
• Track warranty processes and ensure proper documentation
• Collaborate with technical teams to resolve issues
• Review KPIs to identify process improvement areas
Requirements:
• Strong mechanical aptitude and a willingness to learn
• Experience with Caterpil...