Step into a crucial role at Finning as a Component Process Manager in Edmonton, focusing on component replacements and customer relations. Your mechanical skills and service commitment will shine.
As a Component Process Manager, you'll be in charge of managing workflows and warranty claims, ensuring that service excellence standards are upheld. Engaging daily with customers and service teams, you will ensure compliance and drive improvements in processes. Your strong negotiation skills will be vital for customer engagements.
Key Responsibilities:
• Direct major and minor component replacement transactions
• Interact with customers on repair needs and timelines
• Document warranty and exchange processes accurately
• Collaborate with service supervisors for issue resolution
• Analyze KPIs for process enhancements
Requirements:
• Mechanical aptitude and eagerness to learn
• Experience with Caterpillar products or technical fields
• Background in customer s...