The Director provides effective management, direction and leadership to ADP Philippine's service operations
team. Assumes accountability and responsibility to meet or exceed the performance goal especially in the areas of
quality, associate retention, productivity and business unit key process indicators. Performs in the capacity of delegate
leader during the timeframe and shifts that the Executive Team/Department Heads are not in the office and henceforth is
the delegate escalation person for matters involving executive interaction, business continuity issues, workplace
emergencies, senior leadership coaching and guidance, and overall interruption of business operations. The Service
Director will be the individual who decides which issues or events warrant escalating to other Executives and Department
Heads during their hours of coverage.
The Service Director drives the reporting of operational performance, productivity, quality and overall effectiveness via th...