Complex Claims Specialist

Job ID:

What you will do

• Manage single and multi‑party personal and commercial claims of moderate to high complexity within delegated authority, delivering a customer‑centric service.
• Accurately document and maintain claim files in line with best practices and Zurich policies.
• Investigate claims by gathering facts, applying applicable law and negligence principles, and determining liability and coverage.
• Develop and execute case strategies, including evaluations, action plans, timely escalation, reserving, and damage assessments to achieve efficient resolution.
• Negotiate settlements within authority limits using appropriate strategies, tools, and resources.
• Ensure quality and compliance with internal guidelines, policies, and regulatory requirements.
• Support customer marketing and client relationship activities as appropriate.
• Ensure compliance with ...