A place to create moments that matter
Salary: £15,439 per annum (FTE £30,878 per annum, £16.97 per hour)
Location: Hybrid, Peterborough (fully onsite during training)
Contract: 9‑month fixed term, part‑time (17.5 hours per week)
Hours: 4–4.5 hours per day across 4 days (must include Monday), between 8am and 6pm, Monday–Friday
Thousands of families rely on us for a safe, affordable home. As the housing crisis deepens, the work we do has never been more important. We believe everyone deserves a place to call home, and that belief drives everything we do. Together, we champion our customers, support them and drive positive change. For a career that makes a meaningful impact, this is the place to be.
About the role
We’re looking for a customer‑focused, curious and resilient Complaints Resolution Partner to join our busy team. You’ll support customers when things haven’t gone as expected and help turn difficult moments into positive outcomes.
You’ll investigate issue...