Mō te tūnga | About the role
The Complaints Resolution Unit is a newly established unit that centralises the management of and response to all service complaints, complaints about bullying, harassment and discrimination, and harmful sexual behaviour, and protected disclosures within the NZDF.
As the Complaint Resolution Coordinator, your role is to expertly manage and maintain the complaint management and filing systems, and oversee the complaint tracking process.
You will also be required to provide general administrative functions including answering emails and calls, and organising and supporting the team with general office support.
This role is based in Wellington CBD.
Ngā pūkenga me ngā wheako | Skills and Experience
To be successful in this role, you will be confident with technology with the ability to quickly learn and expertly navigate our complaints management system, ensuring the Unit effectively and efficiently receives, tracks,...